Currently, we do not offer a direct exchange service.
In the event you are unsatisfied with your purchase and would like to receive a different product, you are most welcome to send back your purchase for a refund to the original form of payment used when making your purchase.
Any product(s) purchased during a promotion or sale will still be honored should you wish to receive another item instead. $7.00 reshipping fee is waived for all exchanges.
To initiate the process, follow the steps below:
To initiate a return for online orders:
- Click here to navigate to the Brooks Brothers return portal (option 1)
- Type in your order number (first 8 digits only) and email address
- Select the item(s) you intend to return and the reason for the return
- Click done then next to generate and print a return shipping label
- Affix the label and take your package to any FedEx or USPS drop-off location
To initiate a return for store purchases:
- Generate and print a FedEx return shipping label here
- Affix the label to the package and take it to your nearest FedEx drop-off location
- You may note your tracking number prior to shipping or reference the email sent containing the return label PDF attachment and receive updates here
You may also return items to any U.S. Brooks Brothers retail store. Find a store location near you.
Return on your own:
- Attach label from the front of your invoice to the return package or send your item to Brooks Brothers Return Center, 107 Phoenix Ave, Enfield, CT 06082.
- You pay the postage to any delivery service of your choice.
You may return item(s) to any U.S. Brooks Brothers retail store, Find a store location near you.
*Purchases made at an outlet location must be returned to an outlet store if you wish to process an exchange. Items purchased internationally must be returned in the country in which the item was purchased
If you have a question, we have an answer. Contact our Customer Experience Team at Service@brooksbrothers.com or 1-(800)-274-1815.
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