What is the exchange policy?

Currently, we do not offer a direct exchange service. Here is a link to our return policy.

In the event you are unsatisfied with your purchase and would like to receive a different product, you are most welcome to send back your purchase for a refund to the original form of payment and place a new order online.

Same item Exchanges:

We are happy to exchange your item for the same one but in a different size, color, or fit and will honor the original price paid. $7.00 reshipping fee is waived for all exchanges. 

• To initiate a return:

  For your online order:

  1. Click here to start your return
  2. Type in your order number (first 8 digits only) and email address
  3. Select the item(s) you intend to return and the reason for the return
  4. Click done then next to generate and print a return shipping label
  5. Affix the label and take your package to any FedEx or USPS drop-off location

   

  For your store purchase:

  1. click here to generate and print a FedEx return shipping label 
  2. Affix the label to the package and take it to your nearest FedEx drop-off location
  3. You may note your tracking number prior to shipping or reference the email sent containing the return label PDF attachment and receive updates here  

  Return on your own:

  1. Attach label from the front of your invoice to the return package or send your item to Brooks Brothers Return Center, 107 Phoenix Ave, Enfield, CT 06082.
  2. You pay the postage to any delivery service of your choice.

You may also return items to any U.S. Brooks Brothers retail store. Find a store location near you.

Return on your own:

1. Attach label from the front of your invoice to the return package or send your item to Brooks Brothers Return Center, 107 Phoenix Ave, Enfield, CT 06082.
2. You pay the postage to any delivery service of your choice.

You may return item(s) to any U.S. Brooks Brothers retail store, Find a store location near you.

*Purchases made at an outlet location must be returned to an outlet store if you wish to process an exchange. Items purchased internationally must be returned in the country in which the item was purchased 

If you have a question, we have an answer. Contact our Customer Experience Team at [e-mail] or 1-(800)-274-1815.

Related Articles: 

• How can I exchange outlet merchandise?

• What is the status of my return?

• When will I receive my refund?
• Brooks Brothers in-store and online purchase return policy?