How do I initiate a return?

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  • Online Order Returns
  • Gift & In-Store Purchase Returns
  • Returning on your own
  • Related Articles

  Returns Time Frame:

  We will gladly accept a return of saleable merchandise in original condition within 60 days of purchase date accompanied by an original receipt.

  To initiate a return:

  For your online order:

  1. Click here to start your return
  2. Type in your order number (first 8 digits only) and email address
  3. Select the item(s) you intend to return and the reason for the return
  4. Click done then next to generate and print a return shipping label
  5. Affix the label and take your package to any FedEx or USPS drop-off location

   

  For your store purchase:

  1. click here to generate and print a FedEx return shipping label 
  2. Affix the label to the package and take it to your nearest FedEx drop-off location
  3. You may note your tracking number prior to shipping or reference the email sent containing the return label PDF attachment and receive updates here  

  Return on your own:

  1. Attach label from the front of your invoice to the return package or send your item to Brooks Brothers Return Center, 107 Phoenix Ave, Enfield, CT 06082.
  2. You pay the postage to any delivery service of your choice.

  Items that are not eligible for return include:

  • Items 70% off or Final Sale
  • Monogrammed or altered merchandise
  • Special Order and Made to Measure clothing
  • Sample Sale items
  • Head of the Charles merchandise

  Amazon Pay, PayPal, and Klarna:

  Orders placed with Amazon Pay/PayPal/Klarna as the payment method must be shipped back to our returns center and cannot be returned a store location.

  $7.00 Return Fee:

  A $7.00 fee will be deducted from all return orders, unless:

  • Your order was purchased with the Brooks Card or the Brooks Brothers Platinum Mastercard
  • Your order was delivered damaged
  • You received the incorrect merchandise (size, color, or item altogether)
  • You want to initiate an exchange for another item

  You may also return items to any U.S. Brooks Brothers retail store. Find a store location near you.

  International Purchases:

  Items purchased internationally must be returned in the country in which the item was purchased.

  If you have a question, we have an answer. Contact our Customer Experience Team at [e-mail] or call 1-(800)-274-1815.

  Related Articles:

  • How to initiate an international return?
  • I received the wrong Product
  • What is the status of my return?
  • When will I receive my refund?
  • My order arrived damaged
  • My package is missing
  • Can I return a gifted item?