We would like to make your shopping experience as easy as possible in light of the COVID-19 pandemic and the temporary closure of our stores. We are now offering free standard shipping on orders of $250 or more on all online orders while our stores remain closed.
We want you to be satisfied with your purchase and gladly accept a return of merchandise in:
- Original condition accompanied with a receipt
Items that are not eligible for return include:
Items 70% off or greater purchased in store
Monogrammed or altered merchandise
Special Order and Made to Measure clothing
Sample Sale item
Head of the Charles merchandise
To initiate a return for online orders:
- Click here to navigate to the Brooks Brothers return portal (option 1)
- Type in your order number (first 8 digits only) and email address
- Select the item(s) you intend to return and the reason for the return
- Click done then next to generate and print a return shipping label
- Affix the label and take your package to any FedEx or USPS drop-off location
To initiate a return for store purchases:
- Generate and print a FedEx return shipping label here
- Affix the label to the package and take it to your nearest FedEx drop-off location
- You may note your tracking number prior to shipping or reference the email sent containing the return label PDF attachment and receive updates here
You may also return items to any U.S. Brooks Brothers retail store. Find a store location near you.
Return on your own:
- Attach label from the front of your invoice to the return package or send your item to Brooks Brothers Return Center, 107 Phoenix Ave, Enfield, CT 06082.
- You pay the postage to any delivery service of your choice.
Items purchased internationally must be returned in the country in which the item was purchased.
If you have a question, we have an answer. Contact our Customer Experience Team at Service@brooksbrothers.com or call 1-(800)-274-1815.