We want you to be satisfied with your purchase and gladly accept a return of merchandise in:
- Within 60 days of the purchase date
- Original condition accompanied with a receipt
Items that are not eligible for return include:
Items 70% off or greater purchased in store
Monogrammed or altered merchandise
Special Order and Made to Measure clothing
Sample Sale item
Head of the Charles merchandise
To initiate a return:
- Generate and print a FedEx return shipping label here
- Affix the label to the package and take it to your nearest FedEx drop-off location
- You may note your tracking number prior to shipping or reference the email sent containing the return label PDF attachment and receive updates here
If your order was purchased with the Brooks Card or the Brooks Brothers Platinum Mastercard, return shipping is free within the United States. If you used another payment method, $7.00 will be deducted from your order refund for return postage.
You may also return items to any U.S. Brooks Brothers retail store. Find a store location near you.
Return on your own:
- Attach label from the front of your invoice to the return package or send your item to Brooks Brothers Return Center, 107 Phoenix Ave, Enfield, CT 06082.
- You pay the postage to any delivery service of your choice.
Items purchased internationally must be returned in the country in which the item was purchased.
If you have a question, we have an answer. Contact our Customer Experience Team at Service@brooksbrothers.com or call 1-(800)-274-1815.