We strive to have each order delivered in exceptional condition and without any issues. However, we acknowledge that the unforeseeable is inevitable.
If you receive a damaged package:
- Email our Customer Experience Team at firstname.lastname@example.org
- Attach photos of the damage (package and any items effected)
- Ship the damaged order back to us
- We will send you a new order with a signature required
For additional instructions on how to generate and print a return label, see our return policy.